ITIL(R) Lifecycle Certificate in Service Design - ITILLSD

The ITIL Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL certification.
This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle.

Please be aware, this course provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

Target Audience

  • Managers who have attained the ITIL Foundation certificate in Service Management certificate and who wish to advance to higher level ITIL certifications
  • Managers who require a practical understanding of the Service Design processes and how they may be used to enhance the quality of IT service within an organisation
  • Operational staff involved in Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, and Supplier Management, who wish to enhance their role-based capabilities

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

Examinations

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

For Published Best Practice ITIL Glossaries from Axelos please click here.

Outline

The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination.

The course provides the delegates with an in-depth understanding of the following:

  • Service Design Principles
  • Service Catalogue Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Tools and Technology
  • Process implementation and on-going improvement

This is a 3 Day Course which includes a 90 minute examination of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40).

ITIL® is a registered trademark of AXELOS.

  • £ 1,245

    Guide Price Per Delegate

  • Dates & Locations Available

  • London
    19/10/2017
    London
    19/10/2017
    London
    13/11/2017
    London
    13/11/2017
    Newcastle
    15/11/2017
    Newcastle
    15/11/2017
    Leeds
    20/11/2017
    Leeds
    20/11/2017
    London
    30/11/2017
    London
    30/11/2017
    Edinburgh
    06/12/2017
    London
    11/12/2017
    London
    11/12/2017
    London
    15/12/2017
    London
    15/12/2017
    London
    02/01/2018
    London
    02/01/2018
    Birmingham
    10/01/2018
    Birmingham
    10/01/2018
    Leeds
    18/01/2018
    Leeds
    18/01/2018
    London
    07/02/2018
    London
    07/02/2018
    London
    19/02/2018
    London
    19/02/2018
    Edinburgh
    26/02/2018
    Edinburgh
    26/02/2018
    Newcastle
    07/03/2018
    Newcastle
    07/03/2018
    Leeds
    15/03/2018
    Leeds
    15/03/2018
    London
    19/03/2018
    London
    19/03/2018

Course Information

Possesion of one of the following:

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge.

Failure to comply to these pre-requisites will result in candidates results being withheld by the BCS.

On attending the course please ensure you provide documented evidence that you have passed the ITIL Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. Failure to comply to these pre-requisites will result in candidates results being withheld by the BCS.

Success on the course will be enhanced by candidates spending at least 21 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate 'Lifecycle' courses.

Online Exam Proctoring

Connect 2 Courses use online exam proctoring to enable you to take your exam - anytime and anywhere. Exams are booked via the BCS e-professional service viaConnect 2 Courses and our external partner, ProctorU, will facilitate the exam to suite you. This gives delegates complete control over the exam experience.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided to the BCS. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

BCS Reasonable Adjustments Policy

All candidates requiring any additional assistance with exams must be aware of the BCS Reasonable Adjustments Policy. Prior notice and proof of any additional support must be requested in writing 3 weeks prior to attending any BCS course. 

Candidates who are resident in a country where English is not an official language are entitled extra 30 minutes to complete their exams. Candidates who qualify for extra exam time should complete the attached BCS Extra Time Request Form and send it to info@connect2courses.com at least 3 weeks prior to attending the course.

ITIL® is a registered trade mark of AXELOS.

Enquire about this course

Please leave this field blank: