ITIL(R) Lifecycle Certificate in Continual Service Improvement - ITILLCSI

The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

Target Audience

  • individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
  • individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules.
  • individuals seeking progress towards the ITIL Master if IT Service Management for which the ITIL Expert is a prerequisite.

Examination

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

For Published Best Practice ITIL Glossaries from Axelos please click here.

Outline

The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination and covers the following topics

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles and Process
  • Continual Service Improvement Methods and Techniques
  • Organisation for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation Considerations
  • Critical success factions and risk involved in Continual Service Improvement.

The course also includes the 90 minute CSI exam of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40).

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation and continual service improvement. The capabilities represent a service organisation's capacity, competency and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

 

ITIL® is a registered trademark of AXELOS.

  • £ 1,350

    Guide Price Per Delegate

  • Dates & Locations Available

  • Glasgow
    04/10/2017
    Glasgow
    04/10/2017
    Milton Keynes
    11/10/2017
    Milton Keynes
    11/10/2017
    London
    18/10/2017
    London
    18/10/2017
    London
    23/10/2017
    London
    23/10/2017
    London
    01/11/2017
    London
    01/11/2017
    London
    17/11/2017
    London
    17/11/2017
    Edinburgh
    20/11/2017
    Leeds
    28/11/2017
    Leeds
    28/11/2017
    Newcastle
    06/12/2017
    Newcastle
    06/12/2017
    Birmingham
    11/12/2017
    Birmingham
    11/12/2017
    London
    12/12/2017
    London
    12/12/2017
    London
    02/01/2018
    London
    02/01/2018
    London
    18/01/2018
    London
    18/01/2018
    Edinburgh
    02/02/2018
    Edinburgh
    02/02/2018
    Leeds
    07/02/2018
    Leeds
    07/02/2018
    London
    20/02/2018
    London
    20/02/2018

Course Information

Possesion of one of the following:

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge.

Failure to comply to these pre-requisites will result in candidates results being withheld by the BCS.

On attending the course please ensure you provide documented evidence that you have passed the ITIL Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. Failure to comply to these pre-requisites will result in candidates results being withheld by the BCS.

Success on the course will be enhanced by candidates spending at least 21 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate 'Lifecycle' courses.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided to the BCS. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

BCS Reasonable Adjustments Policy

All candidates requiring any additional assistance with exams must be aware of the BCS Reasonable Adjustments Policy. Prior notice and proof of any additional support must be requested in writing 3 weeks prior to attending any BCS course.

Candidates who are resident in a country where English is not an official language are entitled extra 30 minutes to complete their exams. Candidates who qualify for extra exam time should complete the attached BCS Extra Time Request Form and send it to info@coonnect2courses at least 3 weeks prior to attending the course

ITIL® is a registered trade mark of AXELOS.

 

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