ITIL(R) Certificate in Managing Across the Lifecycle - ITILMALC

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization's service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

The ITIL® Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management.

Target Audience

  • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite
  • Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

For Published Best Practice ITIL Glossaries from Axelos please click here.

Outline

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability

Examinations

  • The exam will be 2 hours, rather than 90 minutes as now
  • It will be case study based - which is used during the course to allow familiarisation prior to the exam
  • There are 10 questions rather than 8, although still graduated, and most use the case study
  • Pass mark remains at 70%

ITIL® is a registered trade mark of AXELOS.

  • £ 2,300

    Guide Price Per Delegate

  • Dates & Locations Available

  • London
    25/09/2017
    London
    25/09/2017
    Glasgow
    02/10/2017
    Glasgow
    02/10/2017
    Leeds
    09/10/2017
    Leeds
    09/10/2017
    London
    23/10/2017
    London
    23/10/2017
    London
    23/10/2017
    Birmingham
    06/11/2017
    Birmingham
    06/11/2017
    Edinburgh
    20/11/2017
    Edinburgh
    20/11/2017
    London
    20/11/2017
    London
    20/11/2017
    Milton Keynes
    11/12/2017
    Milton Keynes
    11/12/2017
    London
    18/12/2017
    London
    18/12/2017
    London
    08/01/2018
    London
    08/01/2018
    Milton Keynes
    22/01/2018
    Milton Keynes
    22/01/2018
    Leeds
    29/01/2018
    Leeds
    29/01/2018
    London
    19/02/2018
    London
    19/02/2018

Course Information

 

  • Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL v3 or 2011 Foundation certificate or have the ITIL v2/v3 Foundation bridge and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification. Failure to comply with these pre-requisites will result in candidates results being withheld by the BCS.
  • On attending the course please ensure you provide documented evidence that you have passed the above by either presenting your certificate(s) (or a copy of your certificate(s)) to the course lecturer. If you cannot provide the physical certificate(s), then as a minimum you must provide the certificate/candidate number(s) and dates of passing each examination. If you have lost your certificate or you do not have a record of your certificate number please contact BCS directly before attending the course. 

Pre course Reading

Candidates will be provided with a case study prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that candidates spend at least 28 hours reviewing both their ITIL foundation and intermediate course material prior to attending the MALC course.

If you have not received your case study material within one week of the start of your course, please contact your Account Manager or info@connect2courses.com

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided to the BCS. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

BCS Reasonable Adjustments Policy

All candidates requiring any additional assistance with exams must be aware of the BCS Reasonable Adjustments Policy. Prior notice and proof of any additional support must be requested in writing 3 weeks prior to attending any BCS course. 

Candidates who are resident in a country where English is not an official language are entitled extra 30 minutes to complete their exams. Candidates who qualify for extra exam time should complete the attached BCS Extra Time Request Form and send it to info@connect2courses at least 3 weeks prior to attending the course. 

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